Poor service with *********** staff

Good day

Just had a terrible service over your chat service online. One of your agent Nompumelelo Nok disconnect me while I wasn't done or clear regards my bill. You guys says my bill is in arrears after you Telkom deducted twice this month and this Nompumelelo says the is only September payment that shows on your side and I must request a statement from my bank. After I tell her that I am giving her the information from my statement she disconnects me. I need answeres. I didn't complains when Telkom did double deduction for this month next thing you tell me I never paid at all.