Poor service WIFI and ********** billing

1. *** ( landline and Wifi 4 Mbps unlimited) address: 1 Montrose Avenue, Highlands North ext, <br> 2. I was sent an SMS by Telkom to upgrade to Fibre, I called 10210 I was told my area doesn't qualify and I should rather take the LTE line.<br> 3. I accepted the LTE amount of around R1000 was debited from my account and I never heard from Telkom since.<br> 4. I then requested to upgrade to a 10Mbps line Unlimited and cancel the 8ta contract nothing ever happened with that request, Instead I was downgraded from a 4 Mbps to 2Mbps line but still billed for 4Mbps<br> 5. I called Telkom again to enquire I was was pushed from pillar to post reference numbers I have are:<br> 816CRK020915<br> 140CRK130915<br> ***<br> <br> I want my refund for the money that was debited on my account for the 8ta line and nothing ever happened I want it with Interest at Credit card rates.<br> 2. I want my line to be made into a 10Mbs line as I have requested previously<br> 3. I want a technician to come out and fix the problem with the current line<br> 4. I want the 3 weeks that I have paid for with no service to be refunded to me<br> 5. I want a formal apology for rudeness by Agent Andile