POOR SERVICE WEEKS AND PHONE LINE STILL DOWN

9 logged a call on my Telkom line on the October 2015. I have made several calls to the call centre 10210 and I have been promised time and again that the technician will call me to make an appointment. I received an escalation reference number 773664 and was told that the completion date would be 9 November I am still waiting. Today I called the called the call centre again and was told by the manager Chris Govender that he cannot do anything and I will have to wait for my line to be fixed. I was also told that I could not escalate my matter because that's how it is and I just have to wait. I am disgusted at the way I have been treated especially by Chris, I am the customer and I will not tolerate such disregard. I am going to cancel my Telkom line