1 reviews | Active since Jul 2019
Poor Service Very disappointing .
The Telkom people are ********** , they suddenly took away my prepaid landline number, I am so disappointed in telkom after being a loyal client for several years. They were not suppose to take away my landline number because i called Telkom several times complaining about my telkom line & spoke to them online as well. After speaking with them one of the consultants called me and explained to me that they were going to replace my house phone with a cordless phone due to all the cable theft. Later in the week a courier came to drop off the cordless telkom phone and said to me that i have to plug the phone on after 2 days. After 2 days i plugged the phone on and it showed no service then i called telkom again they then said to me i must go to the nearest telkom for the cordless phone to be reinstated .I went to Mahube Telkom it was offline they could not assist me .I sent my daughter thrice to Menlyn Telkom, which they said they cannot assist her they need my signature on the contract. Finally i went myself to telkom in Menlyn which they told me , I can no longer use my prepaid line and i can no longer have my old landline number back , i explained to them l've been calling telkom several times and showed them the SMS's i've received from telkom. I would've understood if they take away the prepaid but gives me my old landline number back on contract or rental, But they refused and told me that they can't do anything and won't be able to help me they can only give me a new number and it will be on contract, which I'm Very Disappointed and the remaining airtime that i had i ended up selling it because i couldn't use it . I don't want a new number because i have been using the old number for many years and it is not my fault if they changing System's. I would like this to be resolved as soon as possible.
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