Poor service - Upgrade

After upgrading my contract and receiving my new device, my new sim card is still not activated???I was called by Telkom on Wednesday June, I was informed that it will take 72 hours for activation. I spoke to a gentlemen today, and according to him this information is incorrect and he informed me to contact the sales department as there is no upgrade done??? Telkom seriously need to train their staff as this is really poor service! Hope my sim gets activated one day.