Poor service, Unskilled consultants from COURIER-IT & TELKOM

I ordered iPhone on Telkom on the 31st of Dec 2021, on the 4 Jan it was supposed to be delivered COURIER-IT didn't deliver the phone and they didn't call me, i called Telkom to do follow up and we arranged another delivery. Another delivery was scheduled on the 11 January, telkom gave me reference number to track my order on COURIER-IT , i tracked it and it was showing out for for delivery on Tuesday. I called COURIER-IT and they confirmed my order will be delivered on Tuesday, around 5 PM i called again and they confirmed my order is on the way, surprisingly they didn't deliver. Wednesday i tracked the on COURIER-IT and it is showing returned to waybill.

From yesterday i have been calling Telkom and i am getting unskilled consultants and they are all lying giving me different stories, i told her why are you giving me different stories and lying to me and she just end the call same time.

I am so disappointed on the service I am getting from Telkom unskilled consultants and COURIER-IT. Bad service that I have ever received , It is so disgusting. I am wasting money and time on long phone calls and not getting my issue resolved. I WILL NEVER RECOMMEND TELKOM & COURIER-IT TO ANYONE.