POOR SERVICE - Unresolved issue in Cancelling a Contract within Window Period - JOUBERT 1

<p>E- Pos address : ********** <p>Fax : 088 ********** </p> <p>Tel: ********** </p> <p> </p> <p> </p> <p> </p> <p>Dear Sirs,</p> <p> </p> <p>Reference Account no. ********** 75 Case no. ********** 0 - Mrs. S.E. Joubert ID ********** 131083</p> <p> </p> <p>See attached request for Cancellation of Contract and Serve.</p> <p> </p> <p>Please be informed that that your devise HUAWEI B3155 -936 complete with Sim Card no 8 ********** 1 ********** 9090 was today hand delivered in good working order to the TELKOM offices in Galleria, Amanzimtoti.</p> <p> </p> <p>We wish to put onto record that we are executing our legal right to cancel any contract pertaining to the HUAWEI B3155 -936 complete with Sim Card no 8 ********** 1 ********** 9090 devise as well as any LTE data contract with TELKOM.</p> <p> </p> <p>Reason for cancellation.</p> <p>Misrepresentation of product and services / Service/Product does not meet expectations! We were told that ADSL is to be discontinued to be replaced by LTE which was faster and data would similarly be uncapped same as what we have with ADSL at the moment. This was unfortunately not true because we ran out of date the very first date we transferred to LTE. </p> <p> </p> <p> </p> <p>The bank debit order for this service has similarly been cancelled and no fees will be paid towards this LTE device or any temporary use of the service. We have lost three days’ of work because we had no internet access due to data being depleted and switching between systems!</p> <p> </p> <p>We will continue as before with our ADSL system!</p> <p> </p> <p>NO FEEDBACK RECEIVED AND STILL NOT RESOLVED????</p>