Poor service, Unfair and unwarranted fees

Hi everyone,

I want to share my experience with Telkom because I’m frustrated and would like to know if others are going through the same thing.

- My contract was R399 per month, but in September I noticed Telkom had already increased it to R419 — backdated to June — without informing me. - They also keep charging me R203 debit order decline fees (which were not communicated at the start date) because they debit my account before the agreed date (I set the last day of the month, yet they debit days earlier). This means the money isn’t in the account yet, and I get penalized. - When I refused to pay these unfair fees, they suspended my line. I’ve made countless calls and sent emails, but Telkom doesn’t seem interested in resolving the issue.

I still have 6 months left on this contract, but the lack of transparency, poor customer service, and unfair billing practices have left me tired and frustrated.

Has anyone else experienced this? It feels like Telkom has found a new way to squeeze money out of customers, and I think we need to speak up about it.

#telkom