Poor service to Strandfontein area

I have recently taken Telkom up on an uncapped Data package offered which also increases my line speed. I live in Strandfontein. Since the the upgrade I have had endless issues with my internet suddenly being unavailable. This began approximately the beginning of July 2017.

Everytime I call the call centre I hear 'due to high call volumes I may have to wait to be assisted' on the pre-recorded message...(may not be the exact wording).

I have called Telkom no less than 6 times since the upgrade. The first time there was an exchange problem in the area. Their technician was most helpful...even at one stage visiting me on a Saturday morning to assist me temporarily which I did not expect but was very appreciative for.

The sad thing is up until the beginning of July 2017 I have had generally fine service.

Since the beginning of July 2017 I have had to wait to be assisted on the call centre line for 20 to 45min at a time...many times just giving up and calling back the next day. I've had to use 3G and data for my laptop and mobile phone on numerous occasions.

This has caused havoc with my childrens projects and work in general.

To be clear I mentioned to the Telkom call centre agent by the third all in July 2017 to them to please take my problem to a higher level due to this becoming a major inconvenience.

I was promised it would be looked at in detail and have received no communication to date in this regard. Even the technician that was so kind complained that he had also been receieving poor internet service since he also lives in Strandfontein. If its an area problem when is Telkom going to sort this out. Why am I paying for this. I have made a decision to change sevice providers if this continues into the end of August 2017 if I am not contacted and this list of calls I have already logged is not dealt with as an area Problem. If I as a consumer is not important enough to their issue taken seriously then its time to vote with my money.