Poor service to perform a simple request...still not resolved

<p>After being overbilled before by Telkom I decided to move ISP providers from Telkom to another service provider. In order to do that I need to send a request with a copy of my ID to ********** in order to place my line in a holding pool that my new provider can take the line.</p> <p>It seems that this is an ennormous request to fulfill. I sent through the request on 29 May 2017. I followed up calling 10210. The lady requested that I forward the request to her and she will follow up. I did that. Nothing happens. Repeatedly called 10210 and sent my proof of the request to whoever I was talking to over the next month - Did this multiple times. no one can help me. I was quite drained and eventually got hold of a manager - she does provide feedback which is that she is following up. These are the people I called that said they would look into my request:</p> <p>Mukelisiwe Zulu 26 June</p> <p>Nomcebo Felicity Dube 30 June</p> <p>Phindile Biyela 6 July</p> <p>Sanele Mathenjwa 14 July</p> <p>Mariamo Pillay (manager) 15 July</p> <p> </p> <p>No one can follow through on my request it seems.</p> <p> </p> <p>Now I also need to be compensated for each month that telkom is charging me as I cleary stated that my line needs to be placed in a holding pool on 29 May that my new service provider can use it.</p> <p> </p> <p> </p> <p>More than that it is a time wasting process for a simple request. I went to the telkom store to assist me but they told me their access is removed and referred me back to the 10210 number. Therefore the only way I can be helped is by dialing and waiting on the phone. At least the Telkom store reccomended I try hellopeter as they understand my frustration.</p> <p> </p> <p>So here I am - Help me sort this out, I am not angry but I am frustrated wasting my life away on the phone always waiting for someone with a heart to resolve my simple request.</p>