Poor service to fibre clients

<p>I have been struggling for the past three days to get my internet to work. Ive spend hours on the phone resetting and doing whatever the consultants as me to do but still my internet is not working.</p> <p>I have requested that they send out someone to come and fix the problem but was informed that they do not send people out. My call has now been escalated to a more senior team who thought it would be appropriate to call me when i am at work. I have asked them to phone me at 7pm when I am at home. I am still waiting for the phone call.</p> <p> </p> <p>I would like to know is this how you treat your customers? </p> <p>Call reference ********** 81</p>