poor service that's why the world is messed up

I am writing to formally raise a complaint regarding the extremely poor service we received from your team — particularly Anelize Phungula, Enock Madlalla, and William Nkabinde.

We submitted our application and paid the required deposit on 13 June, but only received the WiFi equipment on 16 July — more than a month later, with zero communication or accountability during this time.

The installation of the IP phones, which were part of the same order, has still not been done. The technician, William Nkabinde, who was scheduled to install the phones, never showed up as promised. The equipment is still lying untouched because no one from Telkom has followed through.

This level of service is unacceptable, especially from a company as large and established as Telkom. The handling of our application has been disorganized, careless, and disrespectful to us as customers. It’s clear that internal communication and accountability are lacking, and unfortunately, this reflects very poorly on your brand.

We are extremely disappointed, and as a result, we will be cancelling all services with Telkom. It’s no surprise Telkom is losing business daily when this is the way paying clients are treated.

We want others to be aware of the inefficiency and lack of professionalism we experienced. If your staff are not going to provide the service they are being paid for, they should not be in these roles.

This has been an incredibly frustrating and disappointing experience, and we expect a formal response and resolution.