Poor Service Telkom Uncapped Wireless Broadband

I app**** for the Telkom Uncapped Wireless Broadband service at the end of last year. I got no response for a long time and somewhere in January someone from Telkom phoned me to finalize the application. The person told me that I will receive my equipment within 1 week and that a Tracking number will be provided to me within 24 hours. It is now 3 weeks later and got no response from Telkom. On their website I saw that I can phone 10210 to track the progress of the order. After I struggle to reach someone their, they told me that I must phone 081180. When talking to someone on 081180 they advise me to phone 10213. I tried 10213, but get a message that the number does not exists. I have tried to reach Telkom online as well and several Telkom people told me that they will get someone from sales to phone me back, but no one ever does. It seems that Telkom staff do not even know the details about 'Uncapped Wireless Broadband'. I am really struggling to get this product. I do not expect such poor service from Telkom.