Poor Service - Telkom Stellenbosch Eikestad Mall

I am very disappointed regarding the service I received from Telkom in Stellenbosch Eikestad Mall. I app**** for an uncapped line on the 28/03/2018 already, today is the 02/05/2018 and I still don't have the uncapped line. The consultant who handled my application is not responding to my mails and when I went to the store she was not there either. Apparently Telkom consultants cannot assist in each other's cases. The same day I app**** for a laptop as well, and they are Out Of Stock - But its being advertised in their monthly booklets. This is really poor service. In this competitive environment poor service will not be tolerated. I decided to cancel my application as I cannot be waiting forever. Why advertise but you don't have the capability to deliver? There are companies out there who actually do care about the needs of their clients and I would rather spend my hard earned money supporting them. I have been a Telkom Mobile customer for a few years now, but now you(Telkom) have lost me as client.