poor service telkom service and stuff training.

1st & foremost i have never been so appaled by the lack of customer service i recieved on the 1st june 2019 @ telkom gateway theater of shopping durban.

the consultant dont care what customers want and dont give their full attention, i went for an upgrade of a new phone, but the lady that assisted me & my partner tried to sell us an incorrect phone, after i have repeatedly specified the phone i am looking for. she did not bother to confirm what i want before doing anything and before the vend of the sale i realies its an incorrect fone, i tel her it not what i wantted, she then tells me to cancel and the cancelation preocess will take 2 to 3weeks for investigation. bear in mind it was her own incompetance that lead to that abd tels me data has allready been loaded up on my upgrade sim card and i wont be able to use the sim, if i do i wont be able to cancel her mistake. only to find out shes lying about that as well as i presume she want me to take the phone i dont want.no data is uploaded as well, futher more this was my partners present as it was her birthday on the day, i had to watch her as we leave the store filled with tears. as we didnt get the phone as we told we have to wait.