Poor Service Telkom Protea Glen Mall

I went to Telkom on Friday to apply for a contract and on Saturday I went to collect my phone since I was called and told that I qualify. The I went again on Sunday since my Sim card was not active. Today on Monday I keep on calling the store to check if they resolved my quiry and today I keep on calling and I was told it's loadshedding so they can't help me of which I understand. By since the electricity is back when I call the person who was helping me tells me she is busy with a customer.

She said she will help me with Sim swap so that I can use my previous telkom number which I use for work. I chose the flexon2 package and it's not what I got. I got the wrong package instead of 500 telkom minutes I got 160, instead of 75minutes all network I got 32 minutes. I guess now I will be paying for what I didnt sign up for. I thought telkom puts customers first but now I really feel ****med.