Poor Service Telkom Pavillion Mall Westville

I am very unhappy with the service I received from the Telkom branch at the Pavillion Mall (near Pick n Pay). The manager is equally arrogant & unhelpful. When I purchased the phone & contract at the Telkom store at the Pavillion, I did ask for an android phone/operating system, but the sales lady did not even mention that it came with a Huawei Operation system. She did not even ask me about my needs with regard to a phone. I went back to the Telkom branch (near Pick n Pay) several times and there was no Huawei technician to assist me, each time he was out to lunch. The Huawei App gallery does not have many of the apps that I need to use.