Poor Service Telkom & No Feedback.

Called Telkom on Saturday 2018/10/06, spoke with Thulisisle and asked that they release my line so that I can move over to MWEB. Told me this will be sorted on Monday and that I will receive feedback.Getting through to an agent was more than 4 minutes on this day.

2018/10/08 Phoned Telkom waited 4 - 5 minutes again to get through, wpoke with Jabu if remember correctly and was told to wait patiently as day is not over yet,. Was around 13:00pm when this happened.

2018/10/08 again, spoke with a lady after another 4-5 minutes wait time just to get told we cannot help you, the system is offline not even willing to call someone or give me a callback.

2018/10/09 again phoned telkom currently 10minutes plus waiting in the queue no assistance still. Noo feedback still. Really pathethic way of treating me. This was one of the reasons I did not want to do business with Telkom anymore. Now I'm struggling with you so that MWEB can help me with connection.

Going to give this as a case study to a consumer journalist.