Poor Service - Telkom Mobile

I have been trying to get my mobile number reactivated after it has been cancelled without my consent. My mobile contract came into affect on 3 February 2019 and I had about a weeks use of the number before it was cancelled. I went back to the Telkom shop on the advice from a call centre consultant who indicated that the shop need to reactivate the number. I did this and I could use the number for a day. Needless to say it was cancelled again and since then Telkom could not assist after numerous interactions. My case # was also closed without resolving the issue. Promises were made to re-activate the number but it appears that there are no willingness to assist. I still have no use of the number as at 26 February 2019.