1 reviews | Active since May 2016
Poor service - telkom mobile
<p>I took out a contract in October 2016. A month later, i experienced device issues and which is ongoing.</p> <p> </p> <p>I have a number of written emails to ********** and not once did a manager get involved to intervene and review the issues. I understand that call centre Agents do not have the neccessary s****s however the last call of today 15/03/2017 really ****ed me off!</p> <p>I enjoy the plan that i am on but the after sales service, i must say is poor.</p>
Good Morning Yadhasan,
Please note that for device issues you need to visit the nearest Telkom store to have the device booked for repairs.
Regards,
Busi
Telkom Social Media Team
Good Morning Yadhasan,
Please note that for device issues you need to visit the nearest Telkom store to have the device booked for repairs.
Regards,
Busi
Telkom Social Media Team
Typical response from telkom. No one seems to understand my problem. Yes i understand that i need to book in the phone! funny that you did not write "we apologise...." glad you were straight forward. I mean since november i have been mailing you guys. i would expect a manager to pick up the phone by now and call me to find out exactly what my issues are. I understand that you cannot call every complainant but i received a handset and a month later i have issues, with all my emails i mean really now.
Never the less i managed to book in my phone yesterday, i wonder what you "technical" team will say. Maybe something like: We apologise for the inconvenience :), however we do not know what the problem is therefore we request that you contact our call centre to resolve your issues so that they can refer you to another company."
Typical response from telkom. No one seems to understand my problem. Yes i understand that i need to book in the phone! funny that you did not write "we apologise...." glad you were straight forward. I mean since november i have been mailing you guys. i would expect a manager to pick up the phone by now and call me to find out exactly what my issues are. I understand that you cannot call every complainant but i received a handset and a month later i have issues, with all my emails i mean really now.
Never the less i managed to book in my phone yesterday, i wonder what you "technical" team will say. Maybe something like: We apologise for the inconvenience :), however we do not know what the problem is therefore we request that you contact our call centre to resolve your issues so that they can refer you to another company."
Hello,
This was not advised when I book in the device, and it is not in your terms and conditions.
How can you take the phone and not advise the client of costs? Or why was I not invoiced when the phone was booked in?
ONCE AGAIN INSTEAD OF ESCALATING A MATTER FOR ME AS YOU ARE NOT WILLING TO SEE HOW LONG I’VE BEEN TRYING TO HAVE MY ISSUES RESOLVED, YOU RATHER CLOSE THE CASE AND APOLOGISE.
From: Mobile Customer Service [mailto:***]
Sent: 06 April 2017 1:57 PM
To: Yadhasan Naidu <***>
Subject: [0][***]RE: [0][***]RE: [0][***]FW:
Good day Yadhasan,
Thank you for contacting Telkom Mobile.
Kindly be advised that once your device is booked in for repairs you pay an administration fee which is the R188.0.
Note, we unfortunately do not deal with repairs. You would need to visit the store for assistance. Apologies.
Kindest Regards
Stacey-lee Duplessis
Representative- Customer Service
Email: ***
Hello,
This was not advised when I book in the device, and it is not in your terms and conditions.
How can you take the phone and not advise the client of costs? Or why was I not invoiced when the phone was booked in?
ONCE AGAIN INSTEAD OF ESCALATING A MATTER FOR ME AS YOU ARE NOT WILLING TO SEE HOW LONG I’VE BEEN TRYING TO HAVE MY ISSUES RESOLVED, YOU RATHER CLOSE THE CASE AND APOLOGISE.
From: Mobile Customer Service [mailto:***]
Sent: 06 April 2017 1:57 PM
To: Yadhasan Naidu <***>
Subject: [0][***]RE: [0][***]RE: [0][***]FW:
Good day Yadhasan,
Thank you for contacting Telkom Mobile.
Kindly be advised that once your device is booked in for repairs you pay an administration fee which is the R188.0.
Note, we unfortunately do not deal with repairs. You would need to visit the store for assistance. Apologies.
Kindest Regards
Stacey-lee Duplessis
Representative- Customer Service
Email: ***
It’s been over a month and I have not received my phone.
I went to the store and they don’t have it either!
No one bothered to reply to me since the 6th
It’s been over a month and I have not received my phone.
I went to the store and they don’t have it either!
No one bothered to reply to me since the 6th
It’s been over a month and I have not received my phone.
I went to the store and they don’t have it either!
No one bothered to reply to me since the 6th
It’s been over a month and I have not received my phone.
I went to the store and they don’t have it either!
No one bothered to reply to me since the 6th
From: Yadhasan Naidu
Sent: 28 April 2017 07:03:00 AM (GMT+2)
To: ********** /> Subject: FW: [0][ ********** 52]RE: [0][ ********** 29]RE: [0][ ********** 28]RE: [0][ ********** 64]FW:
Attachments: ,
Here’s the proof of payment!!! Still find it unacceptable that you do not advise your clients of costs involved.
From: Mobile Customer Service **********
Sent: 26 April 2017 8:30 AM
To: Yadhasan Naidu
Subject: [0][ ********** 52]RE: [0][ ********** 29]RE: [0][ ********** 28]RE: [0][ ********** 64]FW:
Good day,
Thank you for the email.
We apologize sincerely for what has transpired, this is not at all indicative of what we want you to experience when visiting our Telkom store for assistance.
Please note the store should have advised you about the ”assessment fee of R188.10” for booking your phone in for repairs.
The reason why your phone has been deemed Out Of Warranty is because there is Liquid Damage to the device.
Please find attached banking details of the repair centre. Once you have made payment and they have received it, you will be sent an sms when to go and fetch the device.
Regards
Tiisetso Lekgoathi
Telkom Mobile Customer Service
**********
From: Yadhasan Naidu
Sent: 28 April 2017 07:03:00 AM (GMT+2)
To: ********** /> Subject: FW: [0][ ********** 52]RE: [0][ ********** 29]RE: [0][ ********** 28]RE: [0][ ********** 64]FW:
Attachments: ,
Here’s the proof of payment!!! Still find it unacceptable that you do not advise your clients of costs involved.
From: Mobile Customer Service **********
Sent: 26 April 2017 8:30 AM
To: Yadhasan Naidu
Subject: [0][ ********** 52]RE: [0][ ********** 29]RE: [0][ ********** 28]RE: [0][ ********** 64]FW:
Good day,
Thank you for the email.
We apologize sincerely for what has transpired, this is not at all indicative of what we want you to experience when visiting our Telkom store for assistance.
Please note the store should have advised you about the ”assessment fee of R188.10” for booking your phone in for repairs.
The reason why your phone has been deemed Out Of Warranty is because there is Liquid Damage to the device.
Please find attached banking details of the repair centre. Once you have made payment and they have received it, you will be sent an sms when to go and fetch the device.
Regards
Tiisetso Lekgoathi
Telkom Mobile Customer Service
**********
Collect phone yesterday.....NOW NO POWER AT ALL! the phone was booked in for repair to camera, sms error, wi-fi. I get a phone that is now totally no operational.
Collect phone yesterday.....NOW NO POWER AT ALL! the phone was booked in for repair to camera, sms error, wi-fi. I get a phone that is now totally no operational.