Poor Service - Telkom Melrose

I've had the worst experience at Telkom Melrose. It is literally 2 weeks now that I have been waiting for my porting from MTN to Telkom to take place. It started on Friday the 3rd. A guy Jack helped me to buy an iPhone 11 and to port my number to Telkom. I also bought my phone with a contract. it took 2 hours for him to do something. I walked away with no phone and no porting happened. I drove the 4th from Centurion to Melrose to continue the the porting and paperwork. On the Saturday Thlau assisted. He forgot to give me my sim for new iPhone 11 which I bought, moving my contract to Telkom. he also didn't know know I'm porting my phone and didn't help with the process. The manager, doesn't take any responsibility in the process and obviously doesn't get enough training herself to understand what's going on. Then the Monday I was back at Telkom, the manager blamed Thlau and Jack and then another lady was helping. She also didn't know what to do, the whole time, the system was off, she didn't phone me when she said she would or printed out my invoice which I asked for. Thursday the 9th Dec, I was back at Telkom no porting happened. The lady helping typed furiously on the computer and said the next morning it will be ported, definitely the Monday. Monday the 13th passed, no porting happened. Why in the location people know how to port, but not at Telkom. I'm going on holiday on Thursday and I'm being billed for a phoned that I can't use. I told the manager that the service is bad, she didn't look in the least apologetic. She should be fired with her staff immediately.