1 reviews | Active since May 2017
Poor Service Telkom
<p>It's been over a month that we don't have any telephone or internet services.Telkom has still got a fault open and we don't receive any updates.This is by far the worst and most frustrating experience with regard to Telkom services.We still have to pay for services we don't have but Telkom says they Will credit us once the fault is resolved.How long does it take to resolve this fault.Why don't you offer alternate services ?You cannot make customers wait indefinitely.</p>
Good Morning Vernon,
Please be assured that this matter has been escalated to our Technical Team, kindly privately reply with your affected number and fault reference.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Vernon,
Please be assured that this matter has been escalated to our Technical Team, kindly privately reply with your affected number and fault reference.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Dear Telkom
It's June 1st and we still have no service.What can one do to get services from Telkom.We were informed that we would have services yesterday but that was not the case.It is obvious that you don't have any customer focus.I still don't have any dial tone and the line has got an earth on.Why don't you offer me alternate services.It is clear you cannot deliver but yet I have to pay for services that you cannot provide.Can someone get proper feedback and reply with a solution.This has been going on for two months or more.Absolutely pathetic service.
Thank you
Dear Telkom
It's June 1st and we still have no service.What can one do to get services from Telkom.We were informed that we would have services yesterday but that was not the case.It is obvious that you don't have any customer focus.I still don't have any dial tone and the line has got an earth on.Why don't you offer me alternate services.It is clear you cannot deliver but yet I have to pay for services that you cannot provide.Can someone get proper feedback and reply with a solution.This has been going on for two months or more.Absolutely pathetic service.
Thank you