Poor Service Telkom

I report my telkom line on The 2nd of February. My adsl line and telephone line are not working since then. I locked fault report every day. Till up to date nothing has been done. I need my internet every day at home. I have no Service for The hole month but I have to pay my full account on The end of the month. I am VERY discusted in telkom. They want US to pay for a Service I did not recieve. Please help. Upington Northern Cape