Poor Service Telkom

Good day I would just want to inquire what the procedure is with regard to a company handing you over to debt collectors.

I took out a contract with Telkom Mobile account number ********** 79 and was not satisfied with the service and cancelled it within the prescribed time frame and activated my residential service again.It was confirmed that my contract was cancelled and never heard anything again from them.

To my surprise i get an sms from National Debt Collectors saying I owe Telkom R475. I was very disgusted with Telkom as I am a client of them with a good record and wondered why they never contacted me about the outstanding amount.

I then called the responsible person who handed me over and sensed a sign of attitude from her telling me its the clients responsibility to communicate with them. Why would I communicate with them if the contract was cancelled.

I feel very offended and was wondering if you could assist me with a letter of apology from them before i decide to pay them because of them my name and credit record can be tarnished. It was not difficult for them to get hold of me as I am a client of them.

The lady I spoke to is Twanette Oosthuizen contact number ********** 405

Please advise who or where I can report her non friendly customer relationship.

R. Singh ********** 817