Hellopeter
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ZD
Zayne D

1 reviews | Active since Aug 2018

28 Aug 2018, 13:30

Poor service - Telkom

For 3 months now I have been actively attempting to get service out of you. I have an ADSL and Fixed line which has not been working for 3 MONTHS now. Every month I pay for a service I do not receive. I have requested support and a technician from you numerous times and you come up with a different answer every single time.

Your service and call centers have no clue what they are doing. Your systems are completely out of sync. Your web site is full of bugs, your phone app is full of bugs. Your process is impractical. Your mobile reception is poor. Your shops are useless and pointless except for selling your unreliable service. You do not have the competency to resolve client requests on either 10210, 10213 OR IN YOUR SHOPS. Thank goodness there are other options and avenues to take.

Your service is a disgrace to telecoms. Close down. You will save many people much grief.

0
Replies (5)
Telkom
Telkom's reply29 Aug 2018, 14:56
Official

Hello zayne-dubery

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

ZD
Zayne D's update06 Nov 2018, 13:38
Reviewer Update
I requested my service to be cancelled 3 months ago. Now I have to here that only half of the account is cancelled. EVEN THOUGH I REQUESTED TO CANCEL MY ADSL SERVICE AND MY LAND LINE SERVICE due to the fact that I had NO SERVICE for 3 months. I simply want my money back. I made monthly payments of R650 TWICE for service I did not receive. I want R1300 back. Not R200 not R150. R1300 is what you owe me. This is *****. You are *****s.
ZD
Zayne D's update19 Nov 2018, 11:22
Reviewer Update
I just received a bill from Telkom for R1052. I will not pay this. I have had no GOD DAMN SERVICE SINCE MAY. I CANCELLED MY SERVICE IN SEPTEMBER. I have requested more than 20 times for a technician to be sent out, more than 20 times have I spoken to unhelpful sales and technical staff. I requested my ADSL and voice line to be CANCELLED. This was done 2 months ago already!!!!!!! Wake the **** up!!! YOU OWE ME 2 MONTHS WORTH OF PAYMENTS FOR JULY AND AUGUST BECAUSE I HAD NO SERVICE. Go ***** yourself!!!!!!! NEXT STEP, I WILL SUE YOU FOR *****. Go look on hello peter in Augustfor PROOF. I CANCELLED MY SERVICE YOU IDIOTS ----- BECAUSE I HAD NO SERVICE SINCE MAY!!!!!!!!!!!! If you had adequate systems in place you would have been able to track this back since MAY. YOU WOE ME R1200 for undelivered service for which I PAID.
ZD
Zayne D's update02 Jan 2019, 12:44
Reviewer Update
After MONTHS, Telkom is still sending me a bill.
ZD
Zayne D's update10 Jan 2020, 06:45
Reviewer Update
I finally received feedback from Telkom's laywer after Telkom handed me over and they have stated the following:

" Good morning Please be informed that your Telkom dispute was resolved and credits were given. The account is been cleared and closed on our side. "

So do I receive my credits as cash? Or is Telkom going to steel that money like they did before...