Poor service - Telkom

I've moved premises on the 9th September 2015. I've had a telkoms residential line for over a year and account up to date. The line was installed on the 9th . A new number was given to me even though it's the same area. This was however fine with me. Since the 9th I can only receive calls and can't dial out at all. I've called telkoms call centre for over a month now . Every single day. Left numerous fault reports. Not a single person was able to help me . They keep transferring me . There response is the line is suspended for security reasons. They continue to charge me but I can't use the phone . No one can even say when will the line work again. I've spent hours on the phone but to no avail. I've lost hope now . The call centre was completely useless. My account even according to the call centre is in good standing so I have no idea what's the issue ? Technicians call me and say line is fine . Call the call centre. We can't help !!!!