Poor Service Technician - Still No Internet Connection

In short, I still don't have internet connection for almost a week, the original fault was dealt with poorly, from a technician who was too lazy to search for the real cause of the problem and tried to take the easy way out first, me buying a new router, which is not faulty, and then secondly, replacing a cable line, without closing the wires or the casing in the wall, which also did not fix the fault, and then still has the arrogance to report the fault as being fixed.

Below in more detail:

My internet/ADSL has been faulty since Tuesday, 26 Sept 2017. I reported the fault on Wednesday, 27 Sept., with the technician, Maratholo Petunia arriving on Friday, 29 Sept. On her analysis of the fault, she informed me that the router was broken, and I had to buy a new router. I told her that it is not the case, as this sort of fault usually happens 3-4 times a year, and that they should do proper testing of the lines as it is usually some lines in the estate that does not connect. It takes the technicians usually some time to find the faulty line, but gets it fixed within a day. She then only proceeded to do further testing of the lines and then informed me that , yes there seems to be a line which is losing strength or not connecting. On Friday afternoon, she informed me that the line from the manhole to my house needs to be replaced, and that they will do it on Monday, 02 Oct and not over the weekend.

I was skeptical about this, as I have watched previous technicians test that specific line multiple times (as this fault happens annually on a regular basis), and it was never faulty. I got the idea that this technician was looking for an easy fix.

Today, at 16:05, I received an sms from Telkom informing me that the problem has been resolved. On my return at home, the router (D-Link) which previously only indicated a green 'blinking Internet' LED light, with Wireless and ADSL working, now only indicates a green 'blinking ADSL' LED light with no wireless working and no internet light, with the wiring of the cable they replaced, not being closed!

This is poor service from either a very poorly trained Telkom technician, or just a lazy technician. I also hope that when this fault has been fixed, the fees will be credited to my account for the time the internet was not working - not be charged on a later invoice (as has happened twice previously - where I had to take off time to go to a Telkom centre to get an answer as to why Telkom is charging me for ADSL Uncapped Internet usage that was debited from my account when the internet wasn't working due to a Telkom problem).

I am fed up with Telkom!!!