Poor service still awaiting refund

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 22px; background-color: #ffffff;">App**** online for Lte contract. I was contacted by telkom agent who said that they will deduct R199 as a credit check which will be then be credited back to me on m</span><span style="color: #666666; line-height: 22px; font-family: 'Avenir W01'; background-color: #ffffff;">y first invoice. The amount was deducted from my bank account but I have not yet got my money back</span><font style="color: #666666; line-height: 22px; background-color: #ffffff;" face="Avenir W01">. I had queried a month back regarding this and sent emails to two different Telkom agents and this is now my third case number. The second case number was stated as resolved following which I had contacted the call centre and they told me to go to any Telkom store to resolve the matter, which I did and was told that the store cannot do anything and a third case number was raised. I am becoming frustrated at the service of Telkom who cannot even see details of me initially taking out the online contract.</font></p>