Poor service standards

Maybe now I will be able to get Telkom to assist and provide answers, now that I had to resort to drastic measures. I have been in contact for 2 weeks now to get my adsl sorted out at my new residence . First they can not pick up my request to have my line moved to the new residence. <br> <br> They can though pick up an old request to have the line cancelled. Please can someone assist in getting the adsl service reinstated at my new address as the previous owner had adsl installed and had it disconnected. No where will I be informed regarding any SLA's that Telkom need to adhere to but rather having to communicate through their social media page I receive promise after promise with no one contacting me.<br> <br> Please can Telkom let me know if they are interested in having me as a customer or should I look for an alternate solution. Maybe we can get an answer from someone responsible for service at telkom.