DC
Dylan C

1 reviews | Active since Oct 2012

07 Sept 2015, 08:47

Poor Service & Slow Delivery Continued

I refer to my previous report as below created on the 28th of August 2015. I have contacted the email address supp**** twice and have still to receive any sort of communication or feedback. Or even a reply.<br> <br> ---<br> I app**** for my ADSL line over 5 weeks ago online. After a few days without contact as promised I checked my online account to find nothing logged against my name. I re-app**** with the same results. I then phoned in about a week later and was told there were no pending orders against my name. proceeded to order this service over the phone. I received an sms a few days later to say I had to pay a R700 deposit which I did. Almost a week later without any response or confirmation I called in to get a confirmation of my payment and to be told the order was in progress. Another week later I had to call again to check the status of my order only to be told they were checking my area's cable and they couldn't tell me how long this would take but: \it won't take long". I'm still waiting for some sort of response or ETA."""

0
Replies (1)
Telkom
Telkom's reply07 Sept 2015, 09:14
Official
Hello CoetzeeD36,

Thank you for making contact with us again

This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM139674

Regards
Luleka
Telkom Social Media Team