Poor Service & Slow Delivery

I app**** for my ADSL line over 5 weeks ago online. After a few days without contact as promised I checked my online account to find nothing logged against my name. I re-app**** with the same results. I then phoned in about a week later and was told there were no pending orders against my name. proceeded to order this service over the phone. I received an sms a few days later to say I had to pay a R700 deposit which I did. Almost a week later without any response or confirmation I called in to get a confirmation of my payment and to be told the order was in progress. Another week later I had to call again to check the status of my order only to be told they were checking my area's cable and they couldn't tell me how long this would take but: \it won't take long". I'm still waiting for some sort of response or ETA."""