EG
Elsie G

1 reviews | Active since Mar 2009

20 May 2015, 14:42

Poor Service - Sales / Service / Accounts

I have ordered a landline move to a new location and (new) ADSL. Waited 2 months. I cancelled ADSL. Telkom never cancelled but installed ADSL that very same week I have posted a complained on Hello Peter. After installation internet never worked. After numerous calles and emails I requested ADSL to be cancelled and equipment to be collected. Never happened. Yet I was invoiced for two months ADSL. I requested ADSL charges to be reversed. Still not done! WHAT TO DO?!

0
Replies (1)
Telkom
Telkom's reply20 May 2015, 15:37
Official
Hello elsie123,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM112230.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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