1 reviews | Active since Oct 2016
Poor service Sales and after sales
<p>Order placed with Telkom in July, was advised 30 days till date of install. Telkom failed to follow the necessary processes initially and two months later still wating for installation of ADSL line. Absolutely poor customer service and no feedback on numerous calls and queries, Emails are ignored. Would never recommend their service to any of my customers. Still no solution on expected date of install</p>
good day, thank you. Hoping the feedback ad escalation does not take the same poor approach that we have experienced since point of confirmation of Sale. Further to this, the build manager "open serve - Telkom" for the Syncreon installation has failed to communicate on multiple requests. 2 months for an installation is very poor and we still have no closure despite an email being sent again yesterday for urgent feedback or update on when we can expect installation. Our business has been very negatively impacted and at time of order from Telkom we were very clearly advised that 30 days max to install..
good day, thank you. Hoping the feedback ad escalation does not take the same poor approach that we have experienced since point of confirmation of Sale. Further to this, the build manager "open serve - Telkom" for the Syncreon installation has failed to communicate on multiple requests. 2 months for an installation is very poor and we still have no closure despite an email being sent again yesterday for urgent feedback or update on when we can expect installation. Our business has been very negatively impacted and at time of order from Telkom we were very clearly advised that 30 days max to install..