Poor Service. Rude Consultants. No product knowledge

Worst service from Telkom. Absolute bull****. Been put on mute for the past 35 minutes for no apparent reason. I recently upgraded to a 2TB package for my home internet but the internet sped is not what was sold to me at point of sale. I spoke to Nokwanda Radebe who doesn’t actually know her product who assisted me with the sale only to find that she sold me a lie. Spoke to Portia Mtombeni who was supposed to escalate my complaint but didn’t. Ive been a client for over 3 years with telkom and I swear it’s been a nightmare. Total ****. These agents don’t even know how to transfer my call to the correct departments. It’s been a ****ty day with Telkom. Poor Service.