Poor service - router repairs

My home internet went down on 3 December 2021. I logged a fault with Telkom on 4 December 2021, a technician came in and identified the issue to coming from the Telkom supply line box outside my home, he said he'll return to make sure all is well and he never did. I followed up with Telkom from the 6 to 12 of December 2021 daily wanting to know when will the issue be resolved. I was told different stories the whole week of following up with them. On weekend 12 December another technician came in and identified the fault to be coming from my router, he advised me to book the router for repairs which I did on the 14th of December 2021, I was told the routers they use are faulty and many customers complain about them but I should wait for 21days repairs turn around time to find out if they will fix or replace my router. On the 5th of January 2022 I received an sms that my router is irreparable and out of warranty, I have only had the router for 10months and the warranty is 12 months. I then went to the store where I had booked my router for repairs to find out if they are replacing my router, I was told the system is slow they are unable to check anything for me. I went again on 17 January 2022 and the consultant told me to wait for their call there is nothing they can do from their side. I have been paying for the internet line even when it's not working, Telkom doesn't even bother to update me on what is the way forward, I have been waiting for their call since 5 January 2022. I am unable to carry on with my work, register for school, complete assessments online or even watch TV because my internet line is down. I am very disappointed with Telkom, their service is very poor. I am canceling any contract I have with them,moving to another service provider.