Poor Service resulting in inconvenience

Telkom reoccurring poor service.. Telkom debit order goes through for the wrong value. Telkom makes the mistake and charges the account holder additional fees on the account and can't resolve the matter telephonically or in the branch. Telkom suspend services due to short payment expecting the short fall to be paid which was meant to go through via debit order and wanting payment for additional charges as well yet they charge the account holder additional fees for their mistake. Whilst the accounts are suspended they expect full payment... unacceptable. They can't resolve issues timeously and service is poor...