Poor Service - Request for Cancellation

<p>Dear Telkom</p> <p> </p> <p>I have been a Telkom customer since January 2015. We have experienced slow or no internet connection since October last year up until now. Numerous faults have been logged since the beginning of this year to try and resolve the issue.</p> <p> I have had at least 6 different technicians on site since the beginning of this year. We were told by one of the technicians that the cables were corroded and that is why we were experiencing these issues. It took almost a month for this fault to be cleared and up until today I am still uncertain as to whether the cables were replaced or not. The last fault I logged (374CNK050516) was addressed on the 10th May 2016. However, we have experienced slow or no internet services since 24th May 2016.</p> <p> I have since then logged a request to cancel my contract with Telkom on the 26th May 2016. During this time I have not logged any faults as I see it as a pointless exercise. The first call centre agent to contact me was Divashen on the 22nd June and the 06th July 2016 respectively but there was no follow up thereafter. I have followed up on a number of occasions with Telkom’s call centre unit and the cancellation has yet to be logged.</p> <p>The last conversation I had was with a consultant named Nobile on the 4th August whereby I was informed that the penalty for cancellation was approximately R 1888.00. This essentially equates to me paying the full amount of my contract as I am now in month 19 of 24.</p> <p> </p> <p>What I fail to understand and what none of your technicians could answer was why I should be paying to cancel a service that Telkom has not being able to fulfil. I am cancelling the contract due to POOR SERVICE. Both parties i.e Telkom and myself have a contractual agreement. I have lived up to my half, but Telkom has not being able to provide me with the service I signed on for. </p> <p>I have essentially paid for the past 7 months of this year for absolutely no service. In all fairness Telkom should reimburse me the monies paid for these months. Our internet usage has been ABSOLUTELY ZERO over the past 2-3 months.</p> <p>Can someone please contact me so we may resolve this issue quickly and amicably.</p> <p>Kind Regards</p> <p>V Munisamy</p>