Poor service & repairs

I sent in notice on 31 March 2015, that my line is DEAD. DEAD is a doornail.<br> I received my reference number, and on 5 April 2015 I received notification that the line has been repaired. (BETWEEN THESE DATES - I HAD no CONNECTION)<br> <br> NOW, on 6 April 2015, the line is DEAD AGAIN. Now I wonder what repair was actually done? Was the technician sitting under a tree and pulling another kind of wire?????? I have tried to call the centre to report the problem, but being on hold for 15 minutes is total BS. Then trying to call the store where I signed up - NO ANSWER.<br> <br> I need a service provider that is STABLE and willing to help.<br> I assume Telkom still want their Full monthly fee to be paid - STUFF THAT - I will pay for the days its actually works, and Telkom Management are welcome to challenge me on that - WHAT ARE YOU - TELKOM - GOING TO DO ABOUT IT ???