Poor service related to Optic Fibre Order

Optic Fibre has recently been installed in Groenkloof. About 2 weeks ago, Telkom was present in the neighbourhood, marketing their new product - optic fibre!! The Telkom team went out of their way to market the product and to sign you up for the deal. This is where it started and stopped!!!!<br> I had some technical questions that took them about a week to find answers for (this after I was promised by the sales consultant on the day that it would happen the very next day). When Telkom eventually provided me with the answers I telephonically opted for the deal. They confirmed that the call was recorded and then confirmed that the order was placed. I received a ref number and a number I could call to monitor process - ***. When I tried calling I got a message that consultant was available to take my call and that I should try again later. After 3 days I gave up and called up the Telkom call centre 10210. After 45 min, the call centre agent adviced that the reference number I had given was of no use and that no order for optic fibre installation was noted against my account!!!! I am still without a solution - maybe I should just advise everyone not to go optic fibre!<br> <br>