Poor service regarding my contract cancellation

<p>I ordered the SmartInternet-5G-Huawei E5573 on 12/09/2016 at the Bellville Branch and the sales agent misleaded me by telling that i could use the 10200MB with it. The following day (13/09/2016) I returned the product and requested them to cancel it with immediate effect. I did not use the product at all. The agent let me fill in the cancellation form but he changed the cancellation date to 13/10/2016 , one month in the future which is outside the cooling off period and which will mean that I will be paying cancellation fees. He also told me to send the cancellation form to his email address instead of the email address on the form. </p> <p> </p> <p>After complaining on Twitter, I was eventually(4/10/2016) put in contact with Tronicks Michael Baloyi who said that my cancellation has been processed. I requested confirmation that my contract has been cancelled but Tronicks Michael Baloyi just ignores my emails. I do not want to be billed for a product that I did not use and that I returned within the cooling off period. Reference Numbers are: ********** 6 and ********** 4.</p>