Poor service regarding contract upgrade

<p>I've been trying to upgrade my contract for the past two weeks. I've been pushed from pillar to post by your call centre departments. Sales (the agent named Ncobile) advised me that I need to speak to the upgrades department as they have the order open on their end. The upgrade department (the agent named Zandile I think) advised me that I need to speak to sales as they only handle new upgrades.</p> <p> </p> <p>After complaining about this, and spending more than an hour on the phone (half of which I spent on hold), Zandile advised me that the order has been sitting with credit vetting for nearly two weeks, and that there is no one I can speak to regarding this. I have cancelled the order and will look to cancel my contract within the next few days as well. Your service levels are dreadful- zero communication, close to impossible to actually follow up on anything, and no one takes accountability for anything. Good riddance.</p>