Poor service regarding account

In December 2014 we moved to a new house. I informed Telkom of our change in address and that our line had to be moved. It was successfully moved in January. I suspected that the bill we received were much less than what we received earlier and contacted Telkom, where a consultant told me the billing is correct. ( calls are recorded, proof is there). In August this year we received a very high bill for incorrect billing since January. We paid part of it in September and was going to pay the rest in October after receiving a statement saying the amount is due on 1 October. On 28 September I received an sms saying my services are suspended and I need to pay the outstanding amount in 48 hours, which I did. Thereafter my account was debited as well, in other words we had a credit with Telkom. My latest statement now has a R393.75 for services charges. Two amounts with descriptions 'debietorder/ tjekheffing' for R190.46 and 'Heraansluiting' for R203.29. I am very disappointed in Telkom as I am a loyal paying customer. If I do not get any joy I am most definitely visiting the Ombudsman. Customers in Paarl do not have a Telkom shop anymore, we must drive all the way to Cape Town.