Poor service received from both Telkom and their insurance department!

I would like to share the horrible experience I had with Telkom ,my service provider.I have a cellphone contract with Telkom which is also insured ,so on Saturday the 28.07.18 my cellphone dropped and in the process my LCD crashed..so the first thing I do on Sunday 29.07.18 is to call their contact center and I was told to take the device to the nearest store as they would do my insurance claim in store.Upon my arrival at the Telkom store in Parow center I am then told to call Finrite insurance as they do not assist with claims in store ..I then leave the store disatisfied with the level of service received.On Monday the 30.07.18 I call the Telkom center again and query the process of an insurance claim again as I was told they do not assist in store .I then , call Finrite insurance and they advise I need to leave my device at the store ,I explain they habe already refused to assist and the lady then says to insist they contact Finrite from the store if they refuse to assist.After all this up and down the lady Wandile at the Telkom store again advises me they do not assist with claims I then tell her to call Finrite and after that she confirms tnis with her manager she then decides to assist with a claim i receive a confirmation sms and was told the process should not yake longer than 21 days. So today ,on the 2nd of August I call Finrite to follow up if the debice had been collected from the store ,only to find they haben't collected it from the store yet and as such they cannot tell me when they will receive it and they will notify me when the device has been received.I am disgusted in both Telkom and their insurance Finrite ..they are eager to promote their insurance but no so keen to assist when it comes to insurance ..I would not recommend Telkom nor Finrite to anybody.