Poor service received

I am very unhappy with the service received To go to the beginning. December I app**** for another cellphone contract and was declined due to not meeting the criteria. Come January they calling me to throw the contract at me of which I took. Not once was I informed about having a certain credit limit not once was I told about if using the amount given it will affect my lines or needing to pay anything upfront. Come 4/2/26 I received my statement with the amount taken as well as all contract amounts on it and it shows due 25/02/26 via debit order. I have no dispute regarding this. Where my dispute comes on is that come 12/02/26 ALL my lines are suspended and first was said due to non payment which obviously is incorrect. Then after speaking to how many consultants it was advised I was over credit limit. First person says I must pay R600 upfront to be reconnected second person says R500 then third person says R400. Now i am being told there is nothing they can do until I pay upfront. Why must I now have everything suspended when my statement shows me an amount due on the 25th and especially since nobody called me up to say ot will be suspended nor was there a SMS nor email. No communication whatsoever. I don't think this is very decent customer service and think this is done purposely in order to get that sale done. All I am want is my lines to be reconnected and my debit order go off as per my statement