MG
MJ G
1 reviews | Active since Jan 2017
21 Feb 2021, 06:00
Poor service provision
My service has been interrupted at 5am this morning, I have brought my complaint to you about my billing, and you can look at the complaints relating to my billing, which I have up until today received no feedback, which was filed early this month. Now what must I do? I will not be victimized by your poor service provision? This is extremely unprofessional, I am extremely disappointed, and will be seeking other remedies.
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Replies (1)MG
MJ G's updateReviewer Update
21 Feb 2021, 08:42T o whom it may concern,
Please cancel my contract with yourselves (telkom ltd, 8ta) with immediate effect.
I have lodged complaints that no-one got back to me with. No feedback or service being provided since the inception of my second term contract with yourselves.
I had a problem with the choice of device and was just a few days outside of the 7 day cooling off period, a call was logged with Telkom but no-one got back to me. I called the contact centre and no-one responded. No one even got back to me.
After submitting a query/complaint relating to my billing and additional charges I was advised that someone will contact me, after reasonable time had lapsed I followed up and the agent advised me to wait.
There was a problem with your system, as the debit went off successfully but returned two days later, I had supposed that this was a credit as I had made a manual payment. Until in January 2021, I was brutally and rudely advised to make a payment of R900.00 and threatened to be handed over to debt collectors (infact now I realize my account was handed over) and have my service suspended, for which I was uncertain how it accumulated. Mind you I was hospitalized at the time, but managed to make the payment.
Today, my service was suspended, but my account reflects the statement that it is upto date and R303 will be deducted on the 27th of February. I cannot manage my affairs today and will probably lose valuable connections due to this inconvenience.
I have contacted the manager at Cavendish Square, who has been of help but referred me to billing - without resolve.
You have failed me, I therefore wish that you refund all premiums due to me and take your phone back less the services that I had consumed. I am extremely disappointed.
I will be referring this matter onto the customer representation act office.
You big corporations, feel invincible and treat your customers unfairly, without any consequences. I was previously very happy with my contract but things went wrong and no one took accountability, hoping the my problem will disappear as it did for a couple of months
I hope to have your final response soon, Regards,
Please cancel my contract with yourselves (telkom ltd, 8ta) with immediate effect.
I have lodged complaints that no-one got back to me with. No feedback or service being provided since the inception of my second term contract with yourselves.
I had a problem with the choice of device and was just a few days outside of the 7 day cooling off period, a call was logged with Telkom but no-one got back to me. I called the contact centre and no-one responded. No one even got back to me.
After submitting a query/complaint relating to my billing and additional charges I was advised that someone will contact me, after reasonable time had lapsed I followed up and the agent advised me to wait.
There was a problem with your system, as the debit went off successfully but returned two days later, I had supposed that this was a credit as I had made a manual payment. Until in January 2021, I was brutally and rudely advised to make a payment of R900.00 and threatened to be handed over to debt collectors (infact now I realize my account was handed over) and have my service suspended, for which I was uncertain how it accumulated. Mind you I was hospitalized at the time, but managed to make the payment.
Today, my service was suspended, but my account reflects the statement that it is upto date and R303 will be deducted on the 27th of February. I cannot manage my affairs today and will probably lose valuable connections due to this inconvenience.
I have contacted the manager at Cavendish Square, who has been of help but referred me to billing - without resolve.
You have failed me, I therefore wish that you refund all premiums due to me and take your phone back less the services that I had consumed. I am extremely disappointed.
I will be referring this matter onto the customer representation act office.
You big corporations, feel invincible and treat your customers unfairly, without any consequences. I was previously very happy with my contract but things went wrong and no one took accountability, hoping the my problem will disappear as it did for a couple of months
I hope to have your final response soon, Regards,
MG
MJ G's update21 Feb 2021, 08:42
Reviewer Update
T o whom it may concern,
Please cancel my contract with yourselves (telkom ltd, 8ta) with immediate effect.
I have lodged complaints that no-one got back to me with. No feedback or service being provided since the inception of my second term contract with yourselves.
I had a problem with the choice of device and was just a few days outside of the 7 day cooling off period, a call was logged with Telkom but no-one got back to me. I called the contact centre and no-one responded. No one even got back to me.
After submitting a query/complaint relating to my billing and additional charges I was advised that someone will contact me, after reasonable time had lapsed I followed up and the agent advised me to wait.
There was a problem with your system, as the debit went off successfully but returned two days later, I had supposed that this was a credit as I had made a manual payment. Until in January 2021, I was brutally and rudely advised to make a payment of R900.00 and threatened to be handed over to debt collectors (infact now I realize my account was handed over) and have my service suspended, for which I was uncertain how it accumulated. Mind you I was hospitalized at the time, but managed to make the payment.
Today, my service was suspended, but my account reflects the statement that it is upto date and R303 will be deducted on the 27th of February. I cannot manage my affairs today and will probably lose valuable connections due to this inconvenience.
I have contacted the manager at Cavendish Square, who has been of help but referred me to billing - without resolve.
You have failed me, I therefore wish that you refund all premiums due to me and take your phone back less the services that I had consumed. I am extremely disappointed.
I will be referring this matter onto the customer representation act office.
You big corporations, feel invincible and treat your customers unfairly, without any consequences. I was previously very happy with my contract but things went wrong and no one took accountability, hoping the my problem will disappear as it did for a couple of months
I hope to have your final response soon, Regards,
Please cancel my contract with yourselves (telkom ltd, 8ta) with immediate effect.
I have lodged complaints that no-one got back to me with. No feedback or service being provided since the inception of my second term contract with yourselves.
I had a problem with the choice of device and was just a few days outside of the 7 day cooling off period, a call was logged with Telkom but no-one got back to me. I called the contact centre and no-one responded. No one even got back to me.
After submitting a query/complaint relating to my billing and additional charges I was advised that someone will contact me, after reasonable time had lapsed I followed up and the agent advised me to wait.
There was a problem with your system, as the debit went off successfully but returned two days later, I had supposed that this was a credit as I had made a manual payment. Until in January 2021, I was brutally and rudely advised to make a payment of R900.00 and threatened to be handed over to debt collectors (infact now I realize my account was handed over) and have my service suspended, for which I was uncertain how it accumulated. Mind you I was hospitalized at the time, but managed to make the payment.
Today, my service was suspended, but my account reflects the statement that it is upto date and R303 will be deducted on the 27th of February. I cannot manage my affairs today and will probably lose valuable connections due to this inconvenience.
I have contacted the manager at Cavendish Square, who has been of help but referred me to billing - without resolve.
You have failed me, I therefore wish that you refund all premiums due to me and take your phone back less the services that I had consumed. I am extremely disappointed.
I will be referring this matter onto the customer representation act office.
You big corporations, feel invincible and treat your customers unfairly, without any consequences. I was previously very happy with my contract but things went wrong and no one took accountability, hoping the my problem will disappear as it did for a couple of months
I hope to have your final response soon, Regards,