1 reviews | Active since Aug 2016

11 Aug 2016, 09:10

Poor Service Provider

<p>I app**** for a 4meg adsl line at the end of June 2016. I gave all my details and filled in the application form. This was at telkom wonderpark in pretoria. The then told me two weeks to authenticate. After two weeks i heard nothing and went to see them, they said no, 21 working days. After that period i still had not heard from them. So once again i went back to find out whats going on. The lady then could not even find my application on the system and took my details to find out whats going on. I am really upset with this service from telkom. If i could go elsewhere i would as this is unacceptable in terms of customer service. </p>

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Replies (2)
Telkom
Telkom's reply12 Aug 2016, 07:09
Official

Hello jonathan-nel

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

's update12 Aug 2016, 15:48
Reviewer Update

Id like to cancel my application for the adsl line as i am no longer interested in the product. I have app**** for another service telephonically.