Poor service post fault reporting

<p>On the 6th of April our Telkom adsl and phone line stopped working, i reported it on the morning of the 7th of April, after numerous chat calls to telkom, the problem still is not resolved, i have not heard for a technical team as yet, it is very frustrating at present as we are buying data from other sevices, and tomorow is the start of a long weekend again, so when will it be fixed then, i just wish Telkom would properly communicate with their customers, but instead the are to glad to take our money monthly for non services rendered, Telkom fault no 60CRK070417.</p>