Poor service & poor customer relations

I have truly have/had a horribly experience with telkom, with un-educated staff and managers dealing with a simple case from telkom. Which ended up costing me money in the end, purely because no one wants to do there job there. Just passing it on! Proves to me that a company ofthis size has lack of experience in hiring of staff and procedure of telkom customer service!

I have logged a cancellation in july This year which took 5 people and 2 managers 4 and half months to do this.....which they still could not do! Simply! Calling theses people atleast twice a day bare in mind. And on the end of this 5th month, took a guy over a call less than 10min to do it!

Telkom has continued to debit me, after confirming that this has been sorted, i requested my rebate on the incorrectr debits, yet to be told a scheme of how they owe me next to nothing! Clearly reading off a script does not work for them, for understanding what has happened is not part of the Telkom customer service quota!

If you going to take anything by telkom, please think clearly before you proceed.!!!!!