Poor Service, Poor Communication and Incompetence

I have a contract with Telkom, and their communication is poor poor, and they are very ***********. The contract agreement was for deduction to go on a certain date and they decided to deduct on a day they decide by them selves. After that I called them to communicate the right date to do deductions and they continued to deduct on their own day. I call again to query this and I was told I have been handed over to debt collectors, no communication prior this about handing me over. Also they are handing me over because of their incompetence to look at the contract agreement and see the right date for decision. I'm very disappointed at Telkom service, I would not recommend it to anyone.