Poor Service Overall - Sad

I am seriously fed up with the service I have received from Telkom. Due to an account issue my monthly debit order bounced. Telkom promptly sent an sms to me to tell me my account was in arrears by R1436. I made the payment to Telkom of this amount on the 1st August. I was told when I enquired that my reconnection would take 48hrs...that has now passed. Today I spoke to two consultants who both had very different stories. Consultant #1 told me she could see my payment reflecting but due to a slow system the payment had not been allocated, so she put me on hold for 10 minutes whilst sending an email to the accounts department I would assume. She then told me a minimum of 4hrs. 4hrs passed and I phoned again (my work is suffering immensely due to this) this is consultant #2 who told me I was not reactivated because I owed an additional R900 odd-I told him impossible, I do not have 2 debit orders going off a month...I was on hold for about 20 mins when he came back and then went on about the R900 odd actually being a credit amount and that I infact don't owe any money as my payment is reflecting with Telkom.

How is this fair service? Two consultants confirmed seeing my payment and told me that by the end of 4th it would be sorted...that has come and gone...I feel so helpless because every time I phone the consultant sounds confused and just sends an email that never seems to get anywhere. I find it hard to believe this is a satisfactory relationship with a service provider...it took Telkom a matter of 1 day to advise me my payment had failed and to prompt me where to make payment...I'm sitting on day 5 without any phones or WIFI..yet I keep being told my payment is just sitting there.....It's absolutely unacceptable...going in-store isn't even a possibility because they don't do anything with accounts. I have no faith in this service provider after more than a decade, sadly.